What sets Metabolic Meals apart from other food delivery programs?
At Metabolic Meals, food quality is our highest priority. Our meals utilize organic ingredients, grass-fed proteins and are 100% gluten-free! Our made from scratch meals will never contain any artificial ingredients and are delivered fresh and ready to enjoy. We have an amazing culinary team that works hand in hand with nutritionists to create meals that are both delicious and incredibly healthy. We take the work out of healthy eating. No planning, shopping, cooking or clean-up. We’re on it!
How Do I Heat My Meals in the Supplied Entrée Container?
Heating your meals in our BPA-free entrée containers is quick and simple.
Cut a slit in the plastic film by piercing it with a fork or a kitchen knife.
Place the meal in your microwave.
Heat to the recommend time on your entrée label.
Remove your meal from the microwave, peel off the plastic film, and enjoy.
What should I do with my items once they arrive?
We suggest immediately removing the items from the box and storing them in the refrigerator.
Can I store my meals in the freezer if I am not going to consume immediately?
We suggest storing your fresh meals in the refrigerator and consuming them in the order we suggest. You can freeze your meals if they cannot be consumed before the expiration date. We do not suggest storing salads or egg dishes in the freezer.
How do the meals remain fresh and cold during transit?
Your meals are prepared fresh and delivered to you in a temperature controlled box with insulated packaging. This allows your meals to be kept at the highest standard of safety and quality during transit.
Can I recycle my box and packaging materials?
Yes, we recommend recycling or reusing all packaging materials. Your food containers are recyclable as well.
How can Metabolic Meals help me lose weight?
Fat loss is not solely based on caloric intake. While portion control can contribute to weight loss, the ratios of protein, fat and carbohydrates has a large impact. Our meals are appropriately balanced and safely influence fat loss.
What if I have no weight to lose?
Metabolic Meals can also be a weight maintenance program. Metabolic Meals is not only a convenient solution to those seeking to lose weight, but also for those looking to maintain a healthy lifestyle and diet.
What results can I expect to see from Metabolic Meals?
Metabolic Meals provides you with the tools you need to be successful on your journey and see results. All the guesswork is taken out of the equation, making the plan simple and easy to follow. Weight loss will vary for each client based on their individual weight, metabolism, age, activity level and commitment to the plan. Many of our clients average a loss of 1-3lbs per week. Results may vary.
How do I contact customer service?
Customer service can be reached Monday-Friday, 9am-5pm CST, by calling 855-355 MEAL (6325) or email us anytime at customerservice@mymetabolicmeals.com.
How does the referral program work?
We appreciate your support. For every new client you send to us that signs up, we will give you $15.00 off your next order.
How can I modify or change my plan?
Once your order is placed, you will be emailed login instructions for your account. This will allow you to make changes to your meal plan, billing and shipping information. For further assistance, please contact customer service at 855-355-MEAL or customerservice@mymetabolicmeals.com.
When will I be charged if I am on your recurring payment plan?
Billing takes place on Wednesday the prior week before shipping. Any changes to the existing plan need to be received by Wednesday 9:00 AM, CST the prior week.
How do I change the default shipping on my account?
All shipping changes can be made by logging into your account, calling 855-355-MEAL (6325) or emailing us at customerservice@mymetabolicmeals.com.
How Do I Change the Default Shipping and Billing Information on My Account?
All shipping and billing changes can be made by logging into your account, calling 855-355-MEAL (6325) or emailing us at customerservice@mymetabolicmeals.com.
How Do I Cancel or Change an Existing Order?
Please call 855-355-MEAL (6325).
How Often Does the Menu Change?
The menu changes weekly and is set up on a four week revolving cycle. The menu also changes with the seasons to ensure your meals are prepared with the finest and freshest seasonal fruits and vegetables.
When and How Should I Eat My Metabolic Meals?
My Choice Plan: The My Choice Plan can be eaten in the order that best fits your needs. Your meals will have an expiration date.
Chef’s Choice Plan: The menu for your Chef’s Choice plan is always available online at mymetabolicmeals.com/my-account. Simply login to your account and pick your scheduled delivery date in the My Schedule section. Here you will be able to see all the fresh, chef-prepared meals that are scheduled to be delivered to your door.
I Have Dietary Restrictions and Allergies. How Do You Tailor Your Product to My Needs?
My Choice Plan: My Choice options will have all ingredients listed and an allergy disclaimer. Additionally, filters on the menu page let you choose what ingredients to avoid so you can quickly narrow down the meals that are safe for you.
Chef’s Choice Plan: If you have a shellfish allergy or dislike shellfish/fish, your Metabolic Meals consultant will design and personalize your program to your preferences within our program guidelines. Please be sure to take the opportunity to let us know what your needs are so that we may design a program that best accommodates your needs.
Note: Meals are prepared and packaged in a facility shared with eggs, milk, nuts/tree nuts and shellfish.
How Many Shipments Per Week Do I Receive?
You will receive one shipment per week regardless of which plan you’re enrolled in. Once you place your order, you will receive a confirmation email containing the date you can expect to receive your shipment.
Do I Have to Receive Shipments Each Week?
Our flexible delivery schedules let you skip weeks in advance at any time in your online account or by calling customer service at 855-355-MEAL. Any changes to your account need to be received by Wednesday at 9:00 AM CST the week prior to the shipment being sent.
How Long Will it Take to Receive My Package Once Ordered?
Once the order is placed, customers will receive their products within 3 to 5 business days. You will be billed prior to your package being shipped.
How is Nutritional Information Figured?
Nutritional information is calculated based on our standardized recipes. Because our products are handcrafted, exact information may vary. Data is calculated using USDA FoodData Central, an integrated data system hosted by the National Agricultural Library that provides expanded nutrient profile data and links to related agricultural and experimental research. Nutritional data is then rounded to meet FDA regulations.
What if I don’t Submit My Selections in Time? – My Choice
Metabolic Meals will select entrees based on your order history.
Do You Use Any GMOs?
We try to only source ingredients from companies enrolled in the Non-GMO Project which greatly reduces the likelihood of buying GMO ingredients. At the time of writing, this is the only organization offering independent verification of products in the US and Canada.
Is the container oven-safe?
No, we recommend removing the item from the container and placing on or in an oven/stovetop container.
do you offer customer support?
Customer service is available 6 days a week to provide you with information and support during your program. Simply call 855-355-MEAL (6325) or email us at customerservice@mymetabolicmeals.com.
how does the program work?
Your meals are prepared fresh and delivered once a week in a temperature controlled box with insulated material to keep meals at the highest standards of safety and quality. You will also receive your menu via email with the description of the meals and simple heating instructions. Simply heat and enjoy in the comfort of your own home!
where is metabolic meals available?
Metabolic Meals is available throughout the 48 continental United States and Hawaii (extra shipping charges apply for Hawaii). We ship all orders via FedEx delivery to your home or office. Please note: If it is sent to your office, FedEx has the right to deliver your package between 8am‐8pm. If your office closes before that time and FedEx delivers your package and you are not there to receive it, Metabolic Meals will not be responsible for meals that were not able to be consumed.
what number of calories does each day contain?
Daily calories range from 1200‐1400 calories for the Fit Plan and 1800-2100 calories for the Performance Plan. These ranges include snacks.
am i able to view the menus?
We have sample menu available on www.mymetabolicmeals.com. You can also view the menu for your next scheduled delivery by logging into you account.
how do i pay for my meals?
Metabolic Meals must be prepaid at least 5 business days before the first delivery is shipped and may be purchased by credit card. Metabolic Meals accepts AMEX, Visa, Discover, and MasterCard.
is it possible for the price of my meal plan to change?
About once per year, Metabolic Meals makes a small 3-5% change in pricing based on the national increase in most commodities. As our prices of fresh goods goes up we may need to make a slight adjustment in pricing to continue utilizing the highest quality ingredients. Metabolic Meals agrees to inform customers of any pricing increases above 8%.
What Is The Customer Cancellation Policy?
Customers may cancel the recurring payment authorization at any time by calling 855-355-MEAL (6325). Customer’s request to cancel the recurring payment authorization must be received by the Seller by 9:00 AM CST on Wednesday to prevent a charge or debit for the proceeding week’s supply of Goods. If Customer’s cancellation request is submitted after this time, the cancellation will not take effect until the following billing cycle. If Customer has elected to pay by credit card, the Customer will be bound to the terms of its agreement with its credit card issuer. If the credit card or debit card information provided by Customer is invalid, or the charge or debit is otherwise declined for any reason, payment terms shall automatically be deemed to be COD.
